CanaryPicks
Booking terms
CanaryPicks is an intermediary. The activity is supplied and performed by the activity operator, and your contract for the activity is with that operator. We help you find and book activities, handle the booking and payment steps, and communicate booking updates.
Before you book
Review the selected activity, date and time, participants, any age, height, licence, health or other participation requirements, the activity's cancellation conditions, and the final total at checkout.
Request and confirmation
Submitting your details starts a booking request. A payment authorization does not confirm it. We seek operator confirmation where required. Your booking is confirmed only once the operator has secured the activity and payment has been completed. We communicate the outcome; a request may also be declined or expire.
Payment
Checkout shows the final amount before you authorize payment. An authorization may appear as a temporary hold. After operator confirmation, we attempt to capture the authorized payment. If the operator cannot accept the request before capture, we release the authorization; your payment provider controls when the hold disappears.
Changes, cancellations and refunds
The activity-specific cancellation conditions shown before booking apply. Contact CanaryPicks support to request a change or cancellation. Refund eligibility depends on those conditions and your booking and payment state. If the operator cancels or the activity is disrupted, we will help with the resulting cancellation, possible replacement or applicable refund handling.
Withdrawal from a dated activity
For leisure activities booked for a specific date or period, the usual 14-day withdrawal right for online purchases does not apply. The activity's cancellation conditions still apply.
Your responsibilities
Provide accurate booking, participant and contact details. Check your booking messages and meeting or pickup instructions, arrive on time, and follow the participation requirements disclosed for your activity. Review important activity information before booking.
Activity delivery
The operator is responsible for delivering the activity and its activity-specific instructions. Contact CanaryPicks if you need help with the booking or payment, or want us to pass an activity concern to the operator.
Help and complaints
For a question, change request or complaint, message CanaryPicks on WhatsApp. If you cannot use WhatsApp, email customer support. Include your booking reference if you have one.
See the Legal notice for the identity of this contracting intermediary.
Legal noticesupport@canarypicks.com